Shipping & Delivery
To provide you the best shopping experience, we offer three Global Flat Rate Shipping options, Standard, Express and Expedited. There might be restrictions on some products that cannot be shipped to international destinations or require different shipping methods. If we cannot process your order online, please contact us for further assistance.
Holiday closure notice: Our office will be closed between 4/2-4/5 for national holiday, normal operations will resume on Monday 4/6, 2020.
Shipping notice: Due to the COVID-19 outbreak around the world, the actual receipt of your order(s) may vary depending on local country circumstances. In the unfortunate event that your shipment is delayed, please understand that it is hard to provide the accurate information on the delay of shipment. We'd try our best to get it resolved as soon as possible. As of 3/31/2020 Standard & Express Shipping are suspended for the following countries, please select Expedited Shipping at checkout: Armenia, Azerbaijan, Belgium, Bolivia, Brunei, Bulgaria, Chile Colombia, Costa Rica, Côte d'Ivoire, Cyprus, Ecuador, Egypt, El Salvador, Estonia, Fiji, Finland, Georgia, Ghana, Greece, Hungary, India, Ireland, Jordan, Kenya, Kuwait, Laos, Latvia, Lithuania, Luxembourg, Madagascar, Mauritius, Mexico, Moldova, Nigeria, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru Qatar, Cameroon, Romania, Russia, Saudi Arabia, Solomon Islands, Sri Lanka, Sweden, Tanzania, Togo, Turkey, United Arab Emirates, Uruguay, Bhutan, Malta, Uzbekistan, Slovakia, Slovenia, Austria, Brazil, Czech Republic, Italy, South Africa, Switzerland, Argentina, Bahrain, Belarus, Ethiopia, Israel, Kazakhstan, Spain, Ukraine, Bangladesh, Benin, Burundi, Republic of the Congo, Democratic Republic of the Congo, Croatia, Dominican Republic, Guatemala, Honduras, Iceland, Kyrgyzstan, Lebanon, Morocco, Myanmar, Nauru, Norway, Poland, Portugal, Rwanda, Senegal, Sierra Leone,Tajikistan, Trinidad & Tobago, Turkmenistan, Jamaica, Serbia, Mongolia, New Zealand, Germany. We apologize for your inconvenience at this time. We'll update any changes as soon as they are available.
Global Flat Rate Shipping
All orders are shipped directly to your location. Orders received by noon (GMT+8 ) on business days (Monday through Friday, excluding holidays) are packed and shipped the next day. Items ordered after noon (GMT+8 ) will ship the following business day. All orders will be processed within 48 hours.
We currently offer three shipping options:
- Global Flat Rate Standard: Order is delivered to the shipping address between 10~40 calendar days after processing.
- Global Flat Rate Express: Order is delivered to the shipping address between 5~16 calendar days after processing. For orders placed during the weekend, allow 1 business day processing.
- Global Flat Rate Expedited: Order is delivered to the shipping address between 2~7 calendar days after processing. For orders placed during the weekend, allow 1 business day processing. Orders placed after noon (GMT+8 ) will ship the following business day.
Delivery
Customers are responsible to fill out delivery address correctly at time of ordering. We are not obligated to resend an order to correct address.
All orders are processed within 48 hours, unfortunately we cannot guarantee the time of delivery. It is the responsibility of the customer to inform us if an order does not arrive. We will contact the courier service to ensure delivery occurs as soon as possible. If an item has been lost in transit, replacement items will be dispatched at our discretion. Late delivery does not constitute a failure of our agreement, and does not entitle you to cancel an order.
The estimated delivery day is based on the processing time, shipping option and when the cleared payment is received. In certain cases, the estimated delivery date may vary.
| Zones | Global Flat Rate Standard |
Global Flat Rate Express |
Global Flat Rate Expedited |
| Asia | 10~21 Days | 5~10 Days | 2~3 Days |
| Central & South America | 18~40 Days | 7~16 Days | 4~7 Days |
| Canada | 14~18 Days | 5~7 Days | 3~4 Days |
| Europe | 10~18 Days | 7~14 Days | 3~6 Days |
| New Zealand & Australia | 10~15 Days | 7~10 Days | 3~7 Days |
| Africa | 14~25 Days | 7~14 Days | 4~7 Days |
Please note due to destination tracking limitations, Global Flat Rate Standard to Australia, Netherlands, Italy, Russia, South Africa, United Kingdom and South Korea have limited tracking services. We provide tracking data for all parcels prior to Taiwan departure. Delivery confirmation will be updated when the package is successfully delivered by local postal carrier. We recommend choosing Global Flat Rate Express or Global Flat Rate Expedited for quicker delivery with real-time tracking.
*If you do not see your "ship to" country, please get in touch with us for further assistance.
Custom, Duties & Taxes
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing. These charges are normally collected by the shipping company or when you pick up the item. We will not issue any refunds if buyers failed to pay customs, duties or taxes imposed by your country.