COVID-19 UPDATE: Free Expedited Shipping on orders over $150 USD>
Skip to content

Shipping & Delivery

To provide you the best shopping experience, we offer three Global Flat Rate Shipping options, Standard, Express and Expedited. There might be restrictions on some products that cannot be shipped to international destinations or require different shipping methods. If we cannot process your order online, please contact us for further assistance. 

COVID-19 update
  • Our office and warehouse continue to operate and ship orders within 48 hours. To get the products to you quicker, we also offer FREE Expedited Shipping on orders over $150 USD. (Destinations/product restriction may vary, oversize and heavy items are not eligible, availability at checkout).
  • Standard & Express Shipping are temporary suspended for selected countries. Customers may experience unpredictable delays due to limited air transportation and local country circumstances. In the unfortunate event that your shipment is delayed, please understand that it is hard to provide the accurate information on the delay of shipment. We'd try our best to get it resolved as soon as possible.
Digital Downloads

There are no shipping charges for digital downloads. You will get a direct download instantly after checkout and an emailed link. Automatic link updates are send to you when updates are available. Digital downloads are exempt from minimum order amount and accessible to all destination(s). Please order separately from physical product(s) to qualify. 

Custom, Duties & Taxes

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing. These charges are normally collected by the shipping company or when you pick up the item. We will not issue any refunds if buyers failed to pay customs, duties or taxes imposed by your country. More on custom, duties & taxes.

Global Flat Rate Shipping

All orders are shipped directly to your location. Orders received by noon (GMT+8 ) on business days (Monday through Friday, excluding holidays) are packed and shipped the next day. Items ordered after noon (GMT+8 ) will ship the following business day. All orders will be processed within 48 hours.

We offer three shipping options:

  • Global Flat Rate Standard: Order is delivered between 10~40 calendar days after processing. Prices starts at $15 USD.
  • Global Flat Rate Express: Order is delivered between 5~16 calendar days after processing. Prices starts at $20 USD.
  • Global Flat Rate Expedited: Order is delivered between 2~7 calendar days after processing. Prices starts at $30 USD.
  • Oversize or heavy item(s) requires special handling can only be shipped via flat rate shipping.

For orders placed during the weekend, allow 1 business day processing. Orders placed after noon (GMT+8 ) will ship the following business day. Items that require special handling and can only be shipped via flat rate shipping. If your order contains product with special shipping and handling, shipping costs will automatically combine at checkout.

 

        Delivery 

        Customers are responsible to fill out delivery address correctly at time of ordering. We are not obligated to resend an order to correct address.

        All orders are processed within 48 hours, unfortunately we cannot guarantee the time of delivery. It is the responsibility of the customer to inform us if an order does not arrive. We will contact the courier service to ensure delivery occurs as soon as possible. If an item has been lost in transit, replacement items will be dispatched at our discretion. Late delivery does not constitute a failure of our agreement, and does not entitle you to cancel an order.

        The estimated delivery day is based on the processing time, shipping option and when the cleared payment is received. In certain cases, the estimated delivery date may vary. 

        Zones  Global Flat Rate Standard 

        Global Flat Rate Express

        Global Flat Rate Expedited
         Asia  10~21 Days 5~10 Days 2~3 Days 
        Central & South America 18~40 Days 7~16 Days 4~7 Days 
        Canada 14~18 Days 5~7 Days 3~4 Days
        Europe 10~18 Days 7~14 Days 3~6 Days
        New Zealand & Australia 10~15 Days 7~10 Days 3~7 Days
        Africa 14~25 Days 7~14 Days 4~7 Days


        Please note due to destination tracking limitations, Global Flat Rate Standard to Australia, Netherlands, Italy, Russia, South Africa, United Kingdom and South Korea have limited tracking services. We provide tracking data for all parcels prior to Taiwan departure. Delivery confirmation will be updated when the package is successfully delivered by local postal carrier. We recommend choosing Global Flat Rate Express or Global Flat Rate Expedited for quicker delivery with real-time tracking.

        *If you do not see your "ship to" country, please get in touch with us for further assistance.