All items are sold in accordance with and subject to Ivan Leathercraft's standard Terms & Conditions. Terms of sales are subject to change.
1. Scope. These Terms and Conditions shall apply to all purchase orders submitted or to be submitted by you for any item or service offered to you on or via the Ivan Leathercraft website (referred to in these Terms and Conditions as the "Products"), including, but not limited to, hand tools, craft kits, leather supplies, stamping tools, carving tools, books, hardware, leather care, leather dyes, machinery and accessories.
2. Orders a. Any purchase order submitted is subject to acceptance by Ivan Leathercraft. Only upon acceptance by Ivan Leathercraft by way of an order confirmation is the agreement concluded. b. Ivan Leathercraft reserves the right to reject any orders in full or in part or to apply a maximum order amount. c. All orders are subject to stock availability.
3. Color. We strive to make the colors shown on the website as accurate as possible. However, due to the inconsistencies of various monitors, the colors on your screen may not be an accurate depiction of the actual color. We cannot guarantee that colors displayed on the website will exactly match the color of the product or elements of any design. Screen images should be used as a guide only. If you have any questions about a particular color or finishes, please contact us prior to ordering for clarification. Note that like-named colors or finishes are not necessarily an exact shade match to each other.
4. Size. We make every effort to give you accurate information regarding manufacturer reported sizing information and dimensions for our products in our size guides. Please note that due to the nature of the manufacturing process, measuring instruments and measurement unit conversion, from time to time product sizing may vary slightly.
5. Price and payment a. Prices indicated on the website are exclusive of import taxes, customs duties and fees levied by destination country. You are responsible for any such import taxes, customs duties, fees, and any other charges government levies, if any, associated with your order. If import taxes, customs duties and fees are due, you are responsible to pay all fees in full. b. Shipping and handling charges (if any) will apply in addition to the sale price indicated on the website. Prices are subject to change at any time but will not affect orders made prior to the date of the change. In order to submit orders and use the Payment Service you must supply details of your preferred payment method, billing and shipping address (if applicable. and/or any other details necessary to complete the order. c. If, for whichever reason, collection through the Payment Service should fail, Ivan Leathercraft will invoice you by e-mail for the amount payable, which must be paid by credit card, wire transfer or paypal within the days specified in the invoice.
6. Delivery and risk of loss a. Ivan Leathercraft will endeavor to deliver within forty (40) days of order acceptance. If multiple Products are ordered, Ivan Leathercraft reserves the right to deliver each Product separately. b. Products will be delivered either to your delivery address or possession. The risk of loss or damage to the Products will pass to you at the moment the Products are delivered to your delivery address or possession. c. If you refuse or neglect to take delivery of the Products, Ivan Leathercraft reserves the right to charge you for the reasonable cost of storing the Products until delivery can be made. d. If delivery to you should fail for any reason outside of Ivan Leathercraft's control, Ivan Leathercraft reserves the right to cancel the purchase agreement and refund any monies paid. e. If Ivan Leathercraft delivers a Product or an amount of a Product that you did not order by mistake, you shall immediately inform Ivan Leathercraft of its mistake by email via www.ivan.tw/pages/get-in-touch and you shall, at Ivan Leathercraft's request, immediately arrange for the return of the Product (the costs of which shall be met by Ivan Leathercraft) or dispose the Product. f. Acceptance of a non-ordered Product or amount of a Product does not relieve you from acceptance and payment of the Product you initially ordered, unless otherwise agreed with Ivan Leathercraft.
7. Return Policy a. Ivan Leathercraft allows you to return Product for any reason provided that it has not yet been used at any time during the thirty (30) business days of the purchase, with the exception of leather articles including craft kits, leather care, liquids, books and clearance items. Damages of a Product resulting from negligence, misuse, unauthorized modification, caused by natural disaster theft or loss are not covered. If the item has not been opened, Ivan Leathercraft will refund the purchase price actually paid minus shipping and handling charges. If the item has been opened, Ivan Leathercraft will charge a 10% restocking fee in addition to shipping and handling charges. Ivan Leathercraft will not issue refunds for products that have been defaced, altered, used, or damaged in any way. All requests for refunds are subject to inspection by Ivan Leathercraft of the returned item. Ivan Leathercraft will issue refunds by issuing a credit to the credit card or paypal account used to purchase the item. If you choose to return any Product, you must contact Ivan Leathercraft within the thirty (30) business days of purchase by email via www.ivan.tw/pages/get-in-touch to obtain a return authorization and return the Product in its original packaging, free of all interests, liens, or claims otherwise, to the address provided by Ivan Leathercraft. Ivan Leathercraft will not issue any refunds in response to requests made more than thirty (30) business days after the purchase of the item. Items cannot be returned to a retail store. Ivan Leathercraft will only accept returns on items purchased directly from the Ivan Leathercraft website. b. All sales of products sold as clearance are final.
8. Copyright & Confidentiality. Copyright and other intellectual, industrial and/or proprietary rights to the Product and to the Content are owned by Ivan Leathercraft. You may not copy, download, upload or in any other way reproduce Product and/or Content. You acknowledge and agree that the Products and Contents were developed at considerable time and expense by Ivan Leathercraft and are confidential to, and a trade secret of Ivan Leathercraft and/or other third parties.
9. Limited Warranty a. Ivan Leathercraft does not and cannot warrant that the Products operate in a manner that is completely error-free nor that any information provided is always accurate. b. Ivan Leathercraft offers a limited warranty that the Product will be free from defects in workmanship and materials under normal use for a period of one (1) year from the date the Product was purchased ("Warranty Period"). Any warranty obligation of Ivan Leathercraft under this Section is expressly conditioned on your compliance with this Agreement. This warranty does not cover Services. c. This Limited Warranty does not cover damage caused by normal wear and tear or as a result of the Product being repaired by someone not authorized by Ivan Leathercraft, and does not cover damage caused by: misuse, moisture, liquids, proximity or exposure to heat and accident, abuse, non-compliance with the instructions supplied with the Product, neglect or misapplication. The Limited Warranty does not cover physical damage to the surface of the Product. d. In order to make a claim under the Limited Warranty of a Defect, you must contact Ivan Leathercraft by email during the Warranty Period to explain the Defect and to obtain a Return Materials Authorization if necessary. The Product must be returned to Ivan Leathercraft as soon as possible following your notification of the Defect, along with an explanation of the Defect, to the address provided by Ivan Leathercraft. You must comply with any other return procedures stipulated by Ivan Leathercraft, if any. e. This Limited Warranty is the only express warranty made to you and is provided in place of any other express warranties or similar obligations (if any) created by any advertising, documentation, packaging, or other communications. f. This Limited Warranty is not transferable.
10. Product Liability. It is the responsibility of the customer to determine the suitability of any products purchased from Ivan Leathercraft or our website for use in their applications. Ivan Leathercraft will, in no event, be liable for any incidental or consequential damages whatsoever, or for any sum in excess of the price received for the goods.